> Class Policies
All class registration, with the exception of Joanne Andresen’s watercolor classes, occurs online at www.pencegallery.org. Classes and workshops that are given at no-cost also require attendees to register online.
We reserve the right to cancel a class for any reason at any time. We reserve the right to refuse a registration if the student does not meet minimum age requirements as set out by the class description.
Students may cancel their reservation up to 7 days before the start of a class, unless otherwise stated in the class description. Refunds may be given up to 7 days before the start of a class. The Pence Gallery will retain a 5% administration fee for any refunds to cover the costs of workshop coordination. Cancellations that occur 6 days or less prior to the class, unless otherwise stated in the class description, are not eligible for a refund.
Teachers reserve the right to request specific registration deadlines for their classes. In the case a teacher requests a deadline that occurs more than 7 days out from the class, it will be noted in the class description. In this case, students will have 7 days prior to the closing of the class registration to cancel their registration and receive a refund.
All refunds are processed internally. Participants should contact Katharine Schultz at [email protected] to request a refund. Extenuating circumstances will be reviewed on an individual basis and must be brought to the attention of Pence Gallery staff before requesting a refund.
In the case that a class or workshop is cancelled, all students will receive a full refund. Refunds will be given automatically and students will be notified by email of the class cancellation as soon as possible. Refunds may take up to 7 business days to process.
If a class is full, students may request to be placed on a waitlist. The waitlist is offered on a first come, first served basis. To be placed on a waitlist, students must contact Katharine Schultz at [email protected].
Those on the waitlist will be contacted as soon as possible if and when a class spot becomes available. Any waitlisted student who is able to register for the class is subject to the same refund and cancellation policies as students who registered in advance.
If you are offered a spot in the class, you have 48 hours to confirm that you would like the class spot, and to register for the spot online. If you are given less than 24 hours notice of a class opening, please confirm you would like the spot as soon as possible. If you are given less than 24 hours notice, you will be permitted to pay for your class at the Gallery before the start of the class.